1. How to edit or modify Business Name?
You can easily edit or modify your business name using the Boost app by following these steps:
i. Open the app and tap the bars on the top left of the screen.
ii. The main menu will appear. Select ‘Manage Content’.
iii. On the next page, select ‘Business Profile’.
iv. Now, select ‘Edit Basic Info’.
v. On the next page, edit or change business name and click the ‘✔’ mark to save changes.
2. How to change Business Address?
Boost makes it very simple to alter or modify your business address. All you need to do is to follow these steps.
i. Go to the home page and tap the bars on the top left.
ii. The main menu will appear. Select ‘Manage Content’
iii. On the next page, select ‘Business Profile’.
iv. Next, select the ‘Business Address’ option.
v. It will take you to the next page. Make the required changes, ensure that your Google Maps location is correct, and tap the ‘Save’ button to save changes.
3. How to edit Business Phone Number?
Your Business Phone Number or your Display Contact Number is the number that is listed on your website. It is possible to alter or modify your Business Phone Number by following these steps.
i. Open the app and tap the bars on the top left.
ii. The main menu will appear. Select ‘Manage Content’.
iii. On the next page, select ‘Business Profile’.
iv. Now, select ‘Contact Information’.
v. On the following page, you will find the Display Contact Number fields. Gently tap on the field you wish to change.
4. How to edit Business Hours?
You can easily edit your business hours through the Boost app by following these steps:
i. Open the app and tap the bars on the top left.
ii. The main menu will appear. Select ‘Manage Content’.
iii. On the next page, select ‘Business Profile’.
iv. Once you reach the ‘Business Profile’ page, select ‘Business Hours’.
v. Now, select the field you wish to change by tapping it on your screen.
The following screen will appear. Make the relevant changes in the box and click the ‘Set’ button after each change. Once you complete all changes, tap the ‘Save’ button to update them on the website.
5. How to add and delete Content Updates.
Doctors and health specialists can use ‘Updates’ to communicate with their audience. You may publish any type of information you wish such as new announcements, health news, tips etc. Follow these directions to add or delete an update.
a) Adding an Update
i. Go to the home screen and tap the ‘+’ button. This will open a small window at the bottom of the screen as shown below. Select ‘Write an Update’.\
ii. You will be taken to the next page. Key in your text and use the camera button to upload an image which can accompany the copy.
b) Deleting update
i. To delete an update, go to the Updates page and select the item you wish to delete.
ii. Your screen will show the full update. The ‘Delete’ button is on the top right. Tap the button to erase the post.
6. Can I list some services on my Boost account?
Yes. Here is how you can list a new service on your Boost website with the help of the app.
i. Go to the home page and tap the bars on the top left.
ii. The main menu will appear. Select ‘Manage Content’.
iii. You will reach the main content management page. Select ‘Service Catalogue’.
iv. You will arrive on the relevant page. Tap the ‘+’ button to add a service.
v. It will take you to the ‘Service Details’ page. Fill in the required information as shown below.
vi. Tapping ‘Other Information’ will open a new window on your screen. Key in the relevant information as shown below.
vii. Upon tapping ‘Confirm’, Boost will take you back to the ‘Service Details’ page. Tap ‘Save & Publish’ to publish your changes.
7. How to edit or delete a doctor’s bio.
The ‘Meet the Doctor’ section allows you to introduce the physician/specialist to your target audience and helps in establishing brand credibility. You can edit/delete this section through the web portal by following the steps below.
a) Editing a doctor’s bio (for individual doctors)
i. Go to the Dashboard and click on ‘Appointments Scheduler’.
ii. You will reach the following page. Click on ‘Doctor’s Profile’.
iii. You will reach the next page. Scroll down to the ‘Edit’ button.
iv. Now, make the necessary changes on the page and click ‘Save’ when done.
b) Editing a doctor’s bio (for clinics and hospitals)
i. Go to the Dashboard and click on ‘Appointments Scheduler’.
ii. You will reach the following page. Click on ‘Doctor Profiles’.
iii. You will see the following screen. Click on the entry you wish to edit, three dots will appear.
iv. Upon clicking the dots, you will see the ‘Edit’ and ‘Delete’ buttons will appear on the screen. Click the ‘Edit’ button to edit the entry.
v. Once you have clicked ‘Edit’, scroll down to the doctor’s profile and make the changes as necessary.
vi. Finally, scroll down and click the ‘Save’ button to save the changes.
c) Deleting a doctor’s bio (for individual doctors)
i. Got to the Dashboard and click on ‘Appointments Scheduler’.
ii. You will reach the following page. Click on ‘Doctor’s Profile’.
iii. On the next page, scroll down and press the ‘Delete’ button to delete the bio.
d) Deleting a doctor’s bio (for clinics and hospitals)
i. Go to the Dashboard and click on ‘Appointments Scheduler’.
ii. You will reach the following page. Click on ‘Doctor Profiles’.
iii. You will see the following screen. Click on the entry you wish to delete, three dots will appear against the name.
iv. Upon clicking the dots, the ‘Edit’ and ‘Delete’ buttons will appear on the screen. Click the ‘Delete’ button.
v. Once you have clicked ‘Delete’, the following message will appear on the screen. Click ‘Yes’ to delete the entry.
8. What is general consultation? How to add general consultation fee?
General consultation or general appointments is a highly useful feature where visitors can book online appointments without selecting any particular service. This feature makes it easier for patients who don’t know which service they need, to make an online booking. Follow these steps to enable general appointments and add a fee.
i. Go to the Dashboard of the Boost portal and select ‘Appointments Scheduler’.
ii. It will take you to the next page. Select ‘Consultation Fees’.
iii. Once you have selected ‘Consultation Fees’, scroll down to the ‘Enable General Appointments’ field and select ‘Yes’ from the drop-down menu. Then key in your appointment fees.
iv. Finally, click the ‘Save’ button to save the changes.
9. Managing the ‘Appointments’ section (including how to add, edit and delete a booking or appointment).
Your Boost app comes with an appointment booking feature to allow you to make online appointments on behalf of your patients. Use the guidelines below to manage the section.
a) Setting Up Appointment Timings
This feature can be accessed from your desktop.
i. Go to the Dashboard and select ‘Appointments Scheduler’.
ii. It will take you to the next page. Select ‘Consultation Hours’.
iii. You will see the appointment timings table. Use the pointers below to publish a detailed appointment timings schedule for your clinic.
iv. Once you are done, scroll down to the bottom of the page and click ‘Save’ to publish
b) Adding an Appointment
i. On the app, go to the home page and tap the bars on the top left.
ii. The full menu will appear. Select the ‘Appointments’ option.
iii. You will reach the main appointments page. Select ‘Appointments at Clinic’.
iv. On the next page, all data regarding clinic appointments will be displayed on the screen. Tap the ‘Create’ button.
v. It will bring you to the ‘New Appointment’ page. Enter the details as shown below, and tap ‘Confirm’ when done.
c) Creating a Video Appointment
To create a video appointment, open the app and follow these instructions.
i. Go to the home page and tap the bars on the top left.
ii. The main menu will appear. Select ‘Appointments’.
iii. You will reach the next page. Select ‘Video Consultations’.
iv. On the next page, all data regarding video appointments will be displayed on the screen. Tap the ‘Create’ button.
v. It will bring you to the ‘New Appointment’ page. Enter the details as shown below, and tap ‘Confirm’ when done.
d) Rescheduling an Appointment
You can edit an appointment from the desktop (and not the app). Follow these steps.
i. Go to the Dashboard of the Boost portal and select ‘Appointments Scheduler’.
ii. You can see all the appointment Select ‘Calendar’.
iii. You can see all the appointment entries. Click the entry you wish to edit or modify.
iv. A new window with the appointment details will open up. Click the ‘Edit’ button to modify.
v. You will reach the ‘Edit Appointment’ page. Make the necessary changes and click ‘Save’.
e) Cancelling an Appointment
You can cancel an appointment only from the desktop (and not the app). Follow these instructions.
i. Go to the Dashboard of the Boost portal and select ‘Appointments Scheduler’.
ii. It will take you to the next page. Select ‘Calendar’.
iii. You can see all the appointments. Click on the entry you wish to cancel.
iv. A window with appointment details will open up. Click the ‘Delete’ button.
10. How to create an effective ‘Testimonials’ section (including how to add, edit or delete a testimonial).
Testimonials are highly effective marketing tools for doctors and health specialists. Below we explain how you can add, edit or delete a testimonial. We will also discuss how to create an effective ‘Testimonials’ section.
You can operate the ‘Testimonials’ section using the app. Follow these instructions.
a) Adding a Testimonial
i. Go to the home page and tap the bars on the top left.
ii. The main menu will appear. Select ‘Manage Content’.
iii. You will reach the main content management page. Select ‘Testimonials’.
iv. You will reach the next page. If you do not have any previous testimonials on the website, you will see an ‘Add A Testimonial’ button.
v. This will bring you to the following page. Add image and other details as shown below and tap ‘Save’ when done.
b) Editing a Testimonial
i. Go to the home page and tap the bars on the top left.
ii. The main menu will appear. Select ‘Manage Content’.
iii. You will reach the main content management page. Select ‘Testimonials’.
iv. This will bring you to the relevant page. All the testimonials on your website are listed here.
To edit a testimonial, tap the three dots beside the entry you wish to modify. The edit option will appear.
v. On the next page, make the changes as required and tap ‘Save’ when done.
c) Deleting a Testimonial
i. Go to the home page and tap the bars on the top left.
ii. The main menu will appear. Select ‘Manage Content’.
iii. You will reach the main content management page. Select ‘Testimonials’.
iv. This will bring you to the next page. All the testimonials on your website are listed here.
To delete a testimonial, tap the three dots beside the entry you wish to erase. The delete option will appear.
v. Once the entry has been deleted, you will see that the testimonial is no longer listed on the page.
Best Practices
● Focus on patients/clients who are happy with your services.
● Choose a moment when the solution is still fresh in their minds.
● Make it easy for your clients. You may offer to draft the testimonial yourself. If they object to this method, offer to do it interview-style and compile the input into a testimonial.
● Always show the client the final text before publishing.
11. How to create an effective ‘Your Story’ section (including how to add and edit the section).
The ‘Your Story’ section is the same as the Business Description described in Part II, Question 2 above. It is the face of your business vis-à-vis online visitors. When a person visits your chamber physically, you can convince them of the value of your service through in-person communication. Similarly, your Boost website enables you to enhance your healthcare branding by conveying the same message through a digital platform. That’s why it’s important to have a strong ‘Your Story’ section. You can edit your business description any number of times to make it more relevant.
a) Adding the ‘Your Story’ section
i. See Part II, Question 2 above.
b) Editing the ‘Your Story’ section
i. Go to the home page and tap the bars on the top left.
ii. The main menu will appear. Select ‘Manage Content’.
iii. You will reach the main content management page. Select ‘Business Profile’.
iv. Once you are on the ‘Business Profile’ page, select ‘Edit Basic Info’. Make the necessary changes to the Business Description and tap the ‘✔’ mark to save.
12. How to add/edit/delete a Custom Page.
A Custom Page is a blank web page where you can write about anything you want. It could be a blog, it could discuss a specific service, or anything else you wish. The options are endless. What’s more, you can create as many Custom Pages as you like.
Here we’ll tell you how to add, edit, and delete a Custom Page.
a) Adding a Custom Page
i. Go to the home screen and tap the ‘+’ button. This will open a small window at the bottom of the screen as shown below. Select ‘Create A Custom Page’.
ii. Your list of existing Custom Pages will appear next. Select the ‘+’ sign to create a new one.
iii. Now you can create a new Custom Page. Key in the content and tap the ‘✔’ mark when done to publish the content on the website.
b) Updating a Custom Page
i. To edit or update a Custom Page, go to the home page and tap the bars on the top left.
ii. The main menu will appear. Select ‘Manage Content.’
iii. You will see the main content management page. Select ‘Custom Pages’.
iv. The list of existing Custom Pages will appear. Tap the update you wish to update, edit or modify.
v. The full page will appear on the screen. Make the necessary changes directly to the entry and select ‘✔’ when done to publish. The changes will start reflecting on the website immediately.
c) Deleting a Custom Page
i. To delete a Custom Page, go to the home page and select the bars on the top left of the screen.
ii. The main menu will appear. Select ‘Manage Content’.
iii. You will reach the content management page. Select ‘Custom Pages’.
iv. The list of existing Custom Pages will appear. Select the update you wish to delete.
v. You will see the full page. Tap the ‘Delete’ button to erase the page.
13. How to add or delete a Background Image?
A Background Image helps your website look appealing and sets the mood for your visitors. Follow these tips add or delete a background image on your website.
a) Adding a Background Image
i. Go to the app home page and tap the bars on the top left.
ii. The main menu will appear. Select ‘Manage Content’.
iii. You will come to the main content management page. Select ‘All Images’.
iv. You will be taken to the ‘Images’ page. Select ‘Background Images.’
v. The full list of background images will appear. There is a ‘+’ sign on the top right, tap it to add an image.
vi. Upon selecting the ‘+’ button, Boost will ask if you wish to upload the picture using your camera or from the photo gallery. Select the appropriate option.
Image Specifications
In order to show up properly on the website, the background image must match certain specifications in terms of size and format. Keep these in mind:
● Shape: Horizontal rectangle
● Resolution: 1200 px (width) x 800 px (height)
● Max file size: 800 KB each
● You can upload a maximum of 8 background images.
b) Deleting a Background Image
i. Go to the home page and tap the bars on the top left.
ii. The main menu will appear. Select ‘Manage Content.’
iii. You will reach the main content management page. Select ‘All Images’.
iv. You will be taken to the ‘All Images’ page. Select ‘Background Images’.
v. The full list of Background Images will appear. Select the one you wish to delete.
vi. You will be taken to the next page. Use the ‘Delete’ button to delete the image.
14. How to change a Featured Image?
A Featured Image is a visual that appears adjacent to the ‘Our Story’ section. Its prime position empowers it to play a key role in your branding. Here we will explain how you can change a Featured Image.
i. Go to the app home page and tap the bars on the top left.
ii. The full menu will appear. Select ‘Manage Content’.
iii. You will reach the main content management page. Select ‘All Images’.
iv. You will reach the ‘All Images’ page. Select ‘Featured Image’.
v. Once you are on the Featured Image page, gently tap the ‘Change’ button.
vi. Boost will ask you whether you wish to use your camera or choose a picture from the gallery. Select the appropriate option and swap the Featured Image.
Image Specifications
A Featured Image must meet the required specifications to appear properly on the page:
● Supported format: .jpeg, .png
● Recommended shape: Horizontal rectangle
● Resolution: 800 px (width) x 600 px (height)
● Max file size: 800 KB
15. How to add a video of your clinic?
By adding videos, you can make your site more engaging and attract more visitors. It can also help you with social media marketing by allowing you to share the links or pages on your social media handles. Follow these steps.
i. Log in to the web portal. Go to the Dashboard and click on ‘Custom Pages’ under the ‘Manage Content’ tab.
ii. You will see the following page. Click the ‘Add New Page’ button.
iii. You will reach the next page. Enter the page name, click on insert video, paste the video URL to add a video of your clinic.
iv. Once you have inserted the link, scroll down and click the ‘Create’ button to publish the page.
Click the ‘Create’ button to publish the page.
16. How to sync your social media profiles/online business directory pages with your Boost account (Facebook Page, Twitter and Google My Business).
One of the biggest advantages of Boost is that it enables you to post your content on social media and online discovery platforms automatically, saving time and effort. Follow these steps to sync your Facebook account with the Boost platform.
i. Go to the app home page and tap the bars on the top left.
ii. The main menu will appear. Tap on ‘My Digital Channels’.
iii. This will take you to the relevant page. All digital channels which are not connected will appear under the ‘Not Connected’ column. Select ‘Facebook Page’, then tap ‘Continue Syncing 1 Channel’ as shown in the illustration below.
iv. Boost will ask if your business already has a Facebook page. Tap ‘Connect My Facebook Page’ if the answer is yes and ‘Skip’ if the answer is no. Note that selecting ‘Skip’ will prevent you from proceeding further by bringing you back to the previous page. Hence, it is essential to ensure that you have an active Facebook business page in order to proceed with this action.
v. Once you have selected ‘Connect My Facebook Page’, Boost will ask for your login details.
vi. Next, Boost will want to know which pages you wish to connect with the app. Check the relevant box as shown below.
vii. You will also have to give Boost permission to manage your Facebook page as shown below.
viii. The following message will be displayed upon clicking ‘Done’. Tap the ‘OK’ button.
ix. Once all the steps are complete, you will see the following message indicating success. Tap the ‘Go to Digital Channels’ button to go back to the main page.
17. How to enable WhatsApp chat widget on your Boost website?
Boost enables you to communicate with your patients/target audience through WhatsApp to keep them informed. Here is how to you can enable the WhatsApp chat widget to add another communication channel to your business. Follow these steps.
i. Go to the home page and tap the bars on the top left.
ii. The main menu will appear. Select ‘Manage Content’.
iii. You will reach the main content management page. Select ‘Business Profile’.
iv. Once you are on the ‘Business Profile’ page, select ‘Contact Information.’
v. Once there, add your WhatsApp number and tap ‘Save Contact Info’ to complete the process.
18. How to add and delete images in the Picture Gallery?
Boost allows you to upload as many images as you want to your Picture Gallery. Follow these tips to add and delete pictures using the app.
a) Adding an image to the Picture Gallery
i. Go to the home screen and tap the ‘+’ button. This will open a small window at the bottom of the screen as shown below. Select ‘Add an Image’.
ii. You will see all the existing pictures on the page. Use the ‘+’ button to upload a new image.
iii. Once you tap the ‘+’ button, Boost will ask if you wish to use your camera or get the picture from your smart phone’s picture gallery. Select the appropriate option to complete your upload.
Image Specifications
It is important to follow the right image specifications for it to display correctly. Keep these conditions in mind while uploading an image to the Picture Gallery.
● Supported format: .jpeg, .png
● Shape: Horizontal rectangle
● Resolution: 1200 px (width) x 800 px (height)
● Max file size: 800 KB
b) Deleting an image from the Picture Gallery
i. Go to the home page and tap the bars on the top left.
ii. The main menu will appear. Select ‘Manage Content’.
iii. You will reach the main content management page. Select ‘All Images’.
iv. You will be taken to the main Images page. Select ‘Image Gallery’.
v. All the existing images in the Gallery will be visible on the page. Select the image you wish to delete.
vi. The image will open on the next page. Use the ‘Delete’ button to delete the image.
19. How to change a Favicon image?
A Favicon image is a picture that appears next to the web page address on the browser tab making it easier for users to identify your website. Here we’ll tell you how to add or change a Favicon image.
i. Go to the home page and tap the bars on the top left.
ii. The full menu will appear. Select ‘Manage Content’.
iii. You will reach the main content management page. Select ‘All Images’.
iv. You will be taken to the ‘All Images’ page. Select ‘Favicon’.
v. On the Favicon page, select ‘Change’ to switch the picture.
vi. Boost will ask whether you want to use the camera for the new picture or select an image from your smart phone’s picture gallery. Make the appropriate choice to complete the process.
Image Specifications
It is important to ensure that the image specifications are followed so that your Favicon image is properly displayed.
● Supported format: .jpeg, .png
● Shape: Square
● Resolution: Max 100 px X 100 px
● Max file size: 100 KB
● Note: A transparent background (.png format) is recommended. Keep image as minimal as possible.
20. How to change your clinic’s logo?
Your clinic’s logo is one of the most important branding elements. It helps people recognise your business and is closely associated with your brand identity. Here we’ll explain how you can add or change your business logo.
i. Go to the home page and tap the bars on the top left.
ii. The full menu will appear. Select ‘Manage Content’.
iii. You will reach the main content management page. Select ‘All Images’.
iv. You will reach the ‘All Images’ page. Select ‘Business Logo’.
v. You will be taken to the ‘Business Logo’ page. Tap the ‘Change’ button.
vi. Boost will ask whether you wish to upload the new logo from your smart phone’s picture gallery or use the camera. Select the appropriate option to complete the process.
Image Specifications
In order to be displayed clearly, your business logo must meet the required specifications as mentioned below:
● Supported format: .jpeg, .png, .gif
● Shape: Square
● Resolution: 400 px X 400 px
● Max file size: 500 KB
● Note: A white or transparent background (in png) is recommended. For bigger display, remove all padding from the main object in your logo.
21. How to activate content sync across multiple digital channels?
You can link your social media handles to your Boost account to share feed automatically on your social channels. Refer to Part III, Question 16 for detailed instructions on how this can be done.
22. How to add/edit your GST number?
You can easily add your GST number to the platform to facilitate taxation and accounting for your business.
a) Adding GST Number
Before generating the customer invoice, our concerned department will reach out to you for your GST number.
b) Editing GST Number
If there are any changes to be made in your invoice GST number, you can raise a request to opsdesk@nowfloats.com to make the necessary changes.
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